Terms and Conditions
Michael Frackowiak Bespoke Tailor obtains the measurements of each customer in order to produce a made to measure suit and/or shirt and/or overcoat and/or other garments as requested.
A Refund can only be processed following the procedures of Repair and Replace, and certainly not before the first fitting. For the avoidance of doubt, the first fitting is defined as the first time the Supplier delivers the physical garment for fitting with the Customer.
In the case of a refund, the customer will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. Michael Frackowiak Bespoke Tailor retains ultimate discretion on whether a product is deemed to fit or is faulty or not. Measurement fees are non-refundable and are set at £195 for every set of measurements taken.
Title in the Goods shall not pass until the price of the garment(s) has been paid in full for the Goods.
The supplier warrants that the garment(s) description will correspond with the description logged by the customer at the time of purchase. The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.
To enable the Supplier to perform the contractual terms and produce a high quality garment(s), the Customer must co-operate with the supplier by providing the supplier with a reasonable access to process the first fitting appointment. Where a reasonable time is deemed to be within three months of purchase.
The Customer must attend all pre-booked fitting appointments.
The Supplier reserves the right to charge £150 per missed appointment.
Any changes must be made to an order within 24 hours of placing the order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endeavour to make changes.
As each order is personally tailored, the Supplier is unable to resell an order to any person other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfil that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier’s ordering system is taken as the firm and final order.
All customers choosing to use their own fabric for their garments made by the Supplier are obliged to, on demand and where necessary, procure a second quantity of cloth in the event of a replacement. The Supplier retains ultimate discretion on whether a product is deemed to fit or is faulty or not and whether the cost of the second quantity of cloth is payable by the Supplier or the Customer. The Supplier will not be held liable for any losses incurred as a result of the fulfilment or fulfilment of any order placed using cloth not stocked by the supplier.
In the unlikely event that a manufacturing error has occurred the Supplier will follow the strict repair, replace or refund policy up to 1 year after completion of an order. The Supplier will require the Customer return the garment(s) by post for inspection. The Supplier is not liable for defects resulting from the Customer not following the care instructions. Should a Customer return a garment(s) over 6 months after completion the Supplier will not accept responsibility for a faulty garment(s) and will maintain the Customer has had fair use of the product.
Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient’s control, such as recipient not being available to accept delivery, or incorrect delivery details supplied. A delay does not include any alterations that are requested by the Customer. Timing to first fitting does not include public holidays.